SERVICE SATISFACTION SURVEY
The Commission is interested in receiving feedback from the real estate licensee population and others who have contact|
with the Commission Office.
You may have had a question, had a license issued or transferred, had continuing education courses approved, or had
some other reason for contacting the Commission Office by telephone, regular mail, e-mail, in person, or through this website.
We are interested in your opinion with regard to that interaction. Through this process, strengths can be recognized and areas
needing improvement can be identified and improved upon.
This survey process is in no way intended to replace or diminish personal contact with the Office or the Commissioners.
Rather, it is to solicit more feedback on a periodic basis. As always, if you have any questions about this process or
matters in general concerning the Commission, please feel free to contact us.
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Staff Member Who Assisted You (if applicable):
1.
What was the reason for your interaction with the Commission staff? Please check all that apply.
Application/New License
Complaint
Transfer
Laws, Rules, and Regulations
Continuing Education
Request Packet (application, complaint, etc.)
Renewal
General Information
Trust Account
Other (please specify)
2.
How was your contact made? Please check all that apply.
Telephone
Regular Mail
In Person
E-Mail
Website
3.
Was your contact handled in a professional and efficient manner?
Yes
No
Comment:
4.
Were you treated politely, with courtesy and respect?
Yes
No
Comment:
5.
Did staff seem knowledgeable, and assist you in a timely manner?
Yes
No
Comment:
6.
In using the Website, did you receive accurate, sufficient, and timely information?
Yes
No
N/A
Comment:
7.
Overall, how would you rate your experience(s) and interaction with the Commission staff?
Excellent
Good
Fair
Poor
8.
Do you have any additional comments or suggestions?